Question 1

What is Grapphenvox?

Accepted Answer

Grapphenvox is an AI-powered cloud VoIP platform. It gives your team a full business phone system — HD softphone, IVR builder, SMS inbox, voicemail, and AI call summaries — accessible from any device.

Question 2

How does click-to-call work?

Accepted Answer

Click-to-call lets you start a phone call directly from your browser or CRM by clicking a phone number. Grapphenvox routes the call through your assigned VoIP number instantly, with no manual dialling required.

Question 3

Can I use Grapphenvox on my mobile phone?

Accepted Answer

Yes. Grapphenvox has native apps for Android and iOS. You can make and receive calls, send SMS, check voicemail, and flip calls between your phone and desktop without interruption.

Question 4

What is call flip?

Accepted Answer

Call flip lets you transfer a live call between devices — for example, from your desktop softphone to your mobile — without the other person hearing any interruption.

Question 5

Does Grapphenvox transcribe voicemails?

Accepted Answer

Yes. Grapphenvox automatically transcribes every voicemail using AI so you can read messages instead of listening, and search your voicemail history by keyword.

Question 6

What is an IVR builder?

Accepted Answer

An IVR (Interactive Voice Response) builder lets you design automated phone menus — press 1 for Sales, press 2 for Support — without writing code. Grapphenvox includes a drag-and-drop IVR builder.

Question 7

How much does Grapphenvox cost?

Accepted Answer

Grapphenvox starts at $15 per seat per month on the Starter plan. The Pro plan is $25/seat/month and Business is $40/seat/month. All plans include the softphone, SMS, and voicemail.

Question 8

Is there a free trial?

Accepted Answer

Yes. You can start a free trial with no credit card required. The trial includes full access to all features so you can test every part of the platform before subscribing.

Question 9

What AI features does Grapphenvox include?

Accepted Answer

Grapphenvox uses AI for automatic call summaries, voicemail transcription, and smart call routing suggestions. AI summaries give you a written overview of each call within seconds of it ending.

Question 10

Can I bring my own phone number to Grapphenvox?

Accepted Answer

Yes, on the Business plan you can bring your own number from any major VoIP carrier. You can also purchase new local or toll-free numbers directly inside Grapphenvox.

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